The ‘Social Age', or ‘Social Computing’, has brought about unprecedented transformations to the way APEJ public sector agencies function, learn and collaborate. These forces, previously known to be 'foreign' to conventional practices, display considerable strategic potential if effectively managed.
With the growing constituency of empowered citizens and stakeholders, governments cannot neglect the huge socio-political impact of such technologies. In fact, it needs to transform radically to be able to respond in the way it serves and interacts with its stakeholders. Therefore, the impetus to constantly innovate for survival becomes progressively paramount.
Looking forward, with an increasingly mobile population of key stakeholders for the APEJ public sector, the following key trends are noted:
The following figure illustrates the 'Social Age' phenomenon for the APEJ public sector.
Figure: People, Process & Technology – 3 Keys To Understanding The ‘Social Age’
source: IDC Government Insights 2010
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