The 'Social Age' Revolution of Asia/Pacific Public Sector Agencies

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The ‘Social Age', or ‘Social Computing’, has brought about unprecedented transformations to the way APEJ public sector agencies function, learn and collaborate. These forces, previously known to be 'foreign' to conventional practices, display considerable strategic potential if effectively managed.

With the growing constituency of empowered citizens and stakeholders, governments cannot neglect the huge socio-political impact of such technologies. In fact, it needs to transform radically to be able to respond in the way it serves and interacts with its stakeholders. Therefore, the impetus to constantly innovate for survival becomes progressively paramount.

Looking forward, with an increasingly mobile population of key stakeholders for the APEJ public sector, the following key trends are noted:

• Pursuit of cloud computing initiatives especially private cloud.
• Integrating social-analytics to assist the communications revolution in today’s Social Age/Exabyte Age.
• Getting on board with next-generation mobile devices for citizen and government centric applications.
• A whole new ICT security paradigm to deal with international terror threats and attacks.
• A growing socio-economic role of APEJ state/local governments to promote technological evolution and adoption, in addition to attracting and retaining state-level ICT economic investments.

The following figure illustrates the 'Social Age' phenomenon for the APEJ public sector.

Figure: People, Process & Technology – 3 Keys To Understanding The ‘Social Age’

source: IDC Government Insights 2010