Regional Insurance Survey: What Strategies are Practitioners Championing?

Tags: insurance, survey, business strategy, congress

IDC Financial Insights holds an annual Asian Insurance Congress (AIC) every August on the premise of providing insurance executives from across Asia/Pacific a platform to discuss the core business, operational, risk and technology issues that they were championing. This year's event, our 4^th Congress, took place on 25^th August in Singapore and saw overwhelming success as usual.

Strategic Areas and Initiatives

With a catchment of more than 180 insurance executives in the room, we obviously seized the opportunity to poll the delegates on the strategic areas and technology initiatives they were advocating, emerging trends they were keeping a close watch on, and conversely, the core challenges they were tackling.

Herein, on a question on the areas strategically astute insurers across ASEAN were gravitating towards in the coming 12 months, it seems that - with a score of 4.03 out of the maximum possible 5 - they continue to drive efforts in customer-centric undertakings to cater to an increasingly mature and demanding pool of clientele with the preference for individualized attention, products, services, and pricing (See Figure 1).

Corresponding closely to this is a focus on 'data integration and analytics', illustrating the need to further bank on having sufficiently clean but consolidated customer data and the availability of analytical tools. These allow for insurers to refine customer experiences through more granular segmentation, differentiated customer service, and provide additional points of reference such as a better understanding of policyholders' life-cycle orientation and the impact of recent events on their insurance requirements. Insurers in more developed nations such as Singapore are finding it especially crucial to articulate and deliver successful customer-centric projects given that it is more cost effective to focus on existing policyholder retention and in increasing their wallet share of these than it is to capture brand-new customers.

Such a concerted focus on data, analytics and customer centricity has the insurers channeling monies into CRM software tools and applications, and employing external consultants and systems integrators to supplement internal resources. We anticipate technology and services for business or consumer analytics continuing to be adopted at a vigorous pace amongst insurers here in the region.

Meanwhile, 'compliance and risk management' also continues to hover at the top of the strategy list, despite – or perhaps because of – the current uncertain economic climate, coupled with the fact that our global markets have grown increasingly entwined and riskier by the year. A focus on regulatory compliance, risk assessment, and risk mitigation would be reflected in risk-savvy insurers demonstrating proactive risk stewardship, conducting internal risk trainings, and making selective investments in fraud management systems.

And finally, coming in at a close forth in terms of strategic areas of focus is the 'alternative distribution channels' which superseded the scores of traditional agency network and bancassurance. This is indeed in line with our prediction earlier this year on insurers' top 10 strategic initiatives where we mentioned that "The advent of electronic channels and the emergence of a technologically savvy consumer generation are radically changing the distribution strategies of insurers. Efforts around channel innovation and alternative distribution outreach, such as the Internet, mobile, and direct marketing, are extremely relevant in the context of reducing distribution costs and enabling insurers to provide affordable insurance to the masses."

For instance, using high-technology interactive touch-points including Web 2.0 applications such as social tools including social networking sites (Facebook and LinkedIn) and blogs to promote products to the Gen Y clientele appears to be the hottest flavor of the season, with the session on social media at AIC 2011 garnering one of the most positive feedback.

About Asian Insurance Congress (AIC) 2011

The agenda of this year's AIC revolves around the theme “Ascension of Asian Insurers up the Global Order” which we think is very apt, given that our regional peers are holding their own and no longer playing second fiddle to their international counterparts, and have been expanding aggressively in their home continents and abroad. This full day knowledge-centric and networking conference for insurers across this region witnessed in excess of over 200 managerial to C-level insurance executives and technology vendors in attendance. The presentation sessions were both informative and thought-provoking, featuring sessions such as: the ascendance of emerging Asia, return of an emphasis on customer centricity, the new risks but conversely additional opportunities being engendered by innovative technologies, and on the role of social media in insurance.

Presenters also spoke on themes revolving round alternative delivery models and new growth hotspots, technological innovation, and issues and concerns over regulations, risk management and security. I likewise took the opportunity to take to stage to share our in-house analysis of the insurance landscape in 2011 and beyond.

I personally enjoyed and learnt a great deal from the almost two dozen visionary practitioners who spoke at AIC 2011 and several of their pointers continued to resonate in my mind after the sessions. As with all IDC Financial Insights' events, feedback from the delegates have been overwhelmingly positive, as evident from the event feedback we have collated and post-event commentary I have received.

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Thank you once again for those who attended and I look forward to welcoming you back to AIC 2012 in August next year! For those of you who could not be at AIC 2011, have a peek at http://www.idc.com.sg/insurecongress/2011/ to see what you missed out on.

Note: Do look out for our forthcoming report entitled: "Business Strategy: Regional Insurance Survey - Taking Stock of ASEAN Trends at Mid-point". This survey document contains the full results and correlated implications around the 89 respondents' strategic areas of focus and technology initiatives, IT spending directions, emerging trends of interest, and pain-points specific to their roles and responsibilities.

Operational Risk Management: Have appropriate vendor management strategies

Tags: operational risk, vendor management, risk solution vendors

As incidences of operational risk intensify, their substantial cost and ramifications bring to light the undeniable correlation between operational risk management and sound business practice. There is thus an analogous need for Asian bankers to accelerate their implementation of operational risk management solutions.

As such, I analyzed the principal operational risk solution vendors participating in the Asian market and the solutions they provide in a recent report, with the intent to equip banks with useful information to assist them in narrowing down their search for the most appropriate operational risk solution vendor.

In that document, I suggested the following vendor management pointers:

• Investigate the vendors' current offerings and future expansion path: Examine the future plans of vendors to ensure that they offer tools that effectively cover an institution’s existing portfolio and also accommodate further updates. This is crucial to ensure that the organization does not inadvertently select a solution that caters to the current risk management situation, but fails to grow with the bank in the future.
• Explore vendors' footprint of reference clients; gravitate towards those dedicated to the market via continuous commitments in research and development (R&D): For instance, a substantial clientele list implies a risk management solution that is tried and tested and hence, less risky.
• Consider the size of the vendor, turnover, market share and financial stability: These factors serve as indicators of their ability to remain in operations, invest funds for innovation and research, and withstand financial catastrophes.
• Take note of rankings that demonstrate end-user confidence in their risk solutions: Industry accolades and awards won by the vendor could be a barometer for innovation. However, these need to be recognition given to vendors based on objective, unbiased end-user polls. On the contrary, rankings given in lieu of advertising space in publications are not necessarily objective and should not carry the same weightage.

Insurance Executives' Survey: Issues and Initiatives of Regional Insurers

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While on their quest for growth and profitability, the ability of insurers to, among others - craft sustainable business models, take on operational and business process improvement initiatives, ensure compliance and prudent risk management practices, embrace innovation, and leverage off technology to create a more dynamic business framework - while, on the same vein, becoming more customer centric than ever will ensure that they stay a step ahead of competition and keep on a growth trajectory.

But which initiatives are the Asian insurers specifically spending most of their time and resources on? To answer that question, there is no better way than to poll these executives themselves to understand the core business, operational, risk, and technology issues that they are championing. We thus conducted a survey in May to feel the firsthand industry pulse regarding a couple of important strategic and technology-related questions.

Herein, we uncovered that the regional insurers' business goals are now infused with an even more distinct technology flavor, with 9 in 10 surveyed planning to increase IT spending for 2011. The majority projects a 10–20% rise, with two-thirds of these funds being channeled into vertical insurance-specific solutions or services such as distribution channel management systems or core insurance applications like policy administration, underwriting, claims, and billing.

The survey also affirmed the role that insurance agents play -- the traditional way of selling insurance through agents appears to remain the predominant distribution channel with a priority score of 4.2/5.   

However, it would be intriguing to note that social media is becoming an increasingly distinct contributor to customer outreach programs and insurers are exploring ways to integrate this into their sales and marketing efforts. Specifically, we feel that the insurance CEOs are beginning to comprehend that the ubiquity of social media means that if they do not have an e-enablement strategy, they would likely find themselves behind the curve. They do however, need to address a series of issues such as how to integrate social media with other delivery channels; how to assess and mitigate risk from such channels; how to deal with the open nature of this medium; and ultimately, how to translate what may seem like extravagant and 'fluffy' social media investments to bottomline benefits.  

Meanwhile, as insurers attempt to get leaner operations-wise, they are focusing on weeding out infrastructure inefficiencies via business process reengineering (BPR) projects and are putting in place strategic road maps for the replacement or enhancements of legacy systems to deal with increased customer demands, as well as regulatory or tactical changes.  Interestingly, it appears that they are becoming more inclined to outsource technology now than historically - possibly driven by the need to increase organizational flexibility, reduce capital expenditure and access operational best practices and new emerging technologies. As a carry-over of tighter expense controls from the global financial crisis, we are also seeing more institutions focusing attention on creating/enabling a more flexible, dynamic IT infrastructure through the adoption of software-as-a-service (SaaS), Platform-as-a Service(PaaS) or Service-oriented architecture (SOA) so as to reduce capital expense (CapEx).   

We reckon that these IT delivery/consumption models resonate with insurers as they are able to break the shackles of traditional technology purchasing methods by leveraging on the concept of shared infrastructure and services, leading to lower costs, higher flexibility, and better business agility. In fact, when it comes to such adoption, Japan seems to be blazing the trail in cloud computing within the Asian insurance space with institutions like Sompo Japan Insurance, Sumitomo Life Insurance, and Nippon Life Insurance leading the pack.  

For detailed survey findings covering the fundamental issues around strategies for premium expansions, cost management and risk mitigation, and technology planning - Please refer to: "Business Strategy: Issues and Initiatives of Regional Insurers – A 2011 Executive Survey" (Doc # FIN228125, May 2011).

Further on the role of social media as a distribution channel, also look out for my upcoming report entitled: "Social Media: Time for Asian Banks to Engage in Social CRM?" This document covers the social networking habits across Asia/Pacific, benefits and challenges in utilizing social media for business, and how the social business movement at organizations is evolving.  

Security Survey: How Focused are Asian Financial Institutions on Information Security?

Tags: it security, information security, security survey

Notes from a Beijing Conference: A Vision for Chinese Insurers

Tags: insurance, chinese insurers, circ, limra, loma, strategic issues conference

I attended the LIMRA-LOMA's 19th annual Strategic Issues Conference held in Beijing, China last week. (As you already know, LIMRA-LOMA is the world’s largest association of life insurance and financial services companies with over 1,200 institutions as member organizations from across 70 countries). The two-day session explored the fundamental realignment of the insurance industry, and the new game, new rules, and new reality within which the Asia/Pacific carriers are competing in.

An interesting segment that caught my attention at the meet was the executive panel entitled "A Vision for China", which featured the senior management from two of China's domestic insurance behemoths - Chao Yang (Chairman, China Life Insurance, the country's largest life insurer with a market share of 41.5% in 2009) and Ronglu Zheng (General Manager, Taiping Life Insurance), together with international peers – Eric Chang (President, Aviva-COFCO Life Insurance) and Renzo Isler (General Manager, Generali China Life Insurance).

In the one hour discussion, these gentlemen covered a plethora of topics ranging from the primary growth drivers for the Chinese market, to core expansion challenges (and specifically those pertaining to foreign-funded carriers).

On the first issue – the panelist were in unison that China's insurance sector has been at the receiving end of an excellent streak of economic growth (China's average annual gross domestic product (GDP) grew 9.3% between 1989 and 2010), expanding a multiple of 2-3 times the GDP growth. Nonetheless, life and non-life insurance penetrations remain a mere fraction of that for global markets and amongst the lowest in Asia/Pacific. As such, continued economic expansion, commendable structural changes, increased household wealth, rising educational standards and consumer awareness, urbanization and increased demand for privately owned properties and vehicles, and the influence of regulatory transformations such as healthcare reforms will stimulate immense growth opportunities within China's insurance sector.

Herein, Renzo from Generali China Life directed attention to China's insurance regulator's (CIRC's) implementation of healthcare reforms that are due to be rolled out this year, and how these would encourage an expansion in the role of commercial health insurance in the national healthcare system and influence individuals and enterprises to meet needs not covered by the national basic healthcare system though health insurance.

On the question of immediate issues facing the sector, an obvious concern noted by all panelists was that from intensifying market competition being triggered by the entrance of foreign and private sector insurers and these denting the monopoly of China's big insurance groups to some extent. (Note: CIRC has been supporting the development of a more diverse marketplace by offering preferential policies to smaller and foreign firms to encourage greater competition, a more diverse market, efficient price competition and innovative offerings.)

Even then, foreign-funded carriers have not seen quick traction - domestic insurers remained dominant in both the life and the property segments, with local insurers capturing 96% of premiums from the life and 99% from the property markets, respectively. And why is this the case?

The panelists pointed to the fact that when it comes to operating a joint venture with a domestic financial institution, shareholders and management team are sometimes not unified in crafting strategies and aligning the goals of the insurers. New entrants also have to tackle encumbrances such as the lack of data and underwriting track records, cultural and language barriers, differences in corporate governance and accounting issues (for instance, Eric from Aviva-COFCO Life Insurance mentioned having to be compliant with Solvency II and being disadvantaged when local peers in China are not required to do likewise), and being restrained by a much smaller channel distribution reach in comparison to local players that have the backing of (literally) an army of hundreds of thousands of insurance salespeople. 

Being unable and impractical to compete on distribution strategies and pricing, foreign-based insurers have been circumventing these impediments by exploiting competitive differentiation that sets them apart from local incumbents. These include stressing their expertise in specific market segments and deliberately distinguish themselves via more targeted, personalized distribution networks, excellent customer service, and sophisticated product designs.

To find out what else transpired during the rest of the sessions at the conference, and to read my discussion notes from one-to-one time with the President and CEO of LIMRA-LOMA, have a look at the Perspective document: "Insights from the LIMRA-LOMA Strategic Issues Conference for Asia/Pacific Insurers" at http://www.idc-fi.com/getdoc.jsp?containerId=FIN227902

Do also look out for another forthcoming report entitled: "Business Strategy: Issues and Initiatives of Regional Insurers – A 2011 Executive Survey". This piece illuminates the findings from our executive survey conducted onsite at this conference, pulling together submissions from a diverse range of senior level participants across Asia/Pacific. The survey covers the fundamental issues around strategies for premium expansions, cost management and risk mitigation, and technologic planning.

Green Products: Coming to Your Bank in 2011?

Tags: green banking, green financial offerings, eco-friendly, environmentally sustainable banking

We are now in an era where emphasis on environmental risks and sustainability has never been stronger. The information age has brought about unprecedented knowledge of the severity and implication of environmental degradation, while massive media coverage and proactive governmental policies have generated a high degree of environmental awareness among the masses in developed nations across Asia such as in Japan, South Korea, and Australia.

Consequently, financial institutions are starting to jump onto the green bandwagon, identifying and evaluating environmental market opportunities and offering green financial products. This not only allows them to play the corporate social responsibility card via the reconciliation of environmental issues with product offerings and raises their corporate image - but simultaneously crafts revolutionary ideas for eco-friendly ways to increase growth and competitiveness in the marketplace.

These green offerings provide banking customers the option to reduce the indirect negative impact their banking activities have on the environment, and range from green credit cards and auto loans to pro-ecology mortgages and sustainability-backed investment funds. The strongest advocates in Asia/Pacific for green financing arrangements are regional-brand names like HSBC (with their HSBC Green Credit Card), and financial institutions based out of Australia. As a matter of fact, Australia has witnessed the introduction of green financial offerings such as:

• GE Money eco MasterCard, the first credit card Down Under with a reward program that provides cardholders with an automatic method to purchase carbon offsets;

•  mecu's goGreen car loan, where interest rates are positively correlated according to how green a vehicle is based on greenhouse gas (GHG) rating associated with the vehicle type. Since inception of its goGreen auto loan in 2008, this credit union has seen a 45% increase in car loans; and

•  Bendigo Bank's Generation Green Home Loan, which offers a 0.50% p.a. reduction over its current residential variable rate and no monthly service fee when retail customers build or buy a green home.

While IDC Financial Insights does expect demand for green products to expand in tandem with enhanced environmental understanding and awareness, many remain within nascent stage of implementation or even at development phases, and we would need to continue watching this space. Nonetheless, variation and innovation behind such green developments indicate that banks are genuine in wanting to integrate green financial products into mainstream banking.

Meanwhile, giving these eco-friendly initiatives a boost are government schemes like a newly minted one in South Korea that will offer "green credits" for consumers who embrace a low-carbon lifestyle. According to a new policy plan announced by the Ministry of Environment in January 2011, citizens who use green credit cards to buy eco-friendly products, or live green in ways like taking public transport would be rewarded with credits that can be redeemed for cash or used to lower utility bills. South Korea's national government advocating a green lifestyle can only mean that more of their domestic banks would get into the act.

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What are your thoughts on the success of banks in integrating green incentives into mainstream banking?  Are these mere flash-in-the-pan, or sustainable propositions? How can these environmentally-themed financial products remain financially viable in the long run?

To find out what else we have to say about this topic, have a quick read of our Perspective document: "New Frontiers in Green Revenue Generation" at: http://www.idc-fi.com/getdoc.jsp?containerId=FIN226459.

The Asian Insurance Congress 2010 was a huge success

Tags: asia/pacific, insurance, it priorities

We hosted the annual IDC Financial Insights' Asian Insurance Congress (AIC) 2010 last Thursday at the Pan Pacific in Singapore. This full day knowledge-centric and networking conference witnessed in excess of 200 managerial to C-level insurance executives and financial technology vendors across the region.

The presentations were both informative and thought-provoking, covering a range of issues -- from the perennial concern over the need to be more customer-centric (for which, we had an excellent session by Kevin Goulding, CEO of Chartis Singapore), to examples on how to utilize innovative IT solutions to reinvent customer relationships (by Paul Robinson, the Insurance Industry Leader from IBM), to discussions on corporate governance and risk mitigation (by Stephen Blasina, SVP and SEA Regional Manager, Chubb Group of Insurance Companies) as regulators across Asia put forth preemptive reforms to tighten the management of insurers.

We also had the opportunity to sit through presentations by Russ Mathews, Director-Consulting, Marketing Analytics at Experian who discussed  about how insurers can  unlock  the benefits from customer segmentation through business analytics; Mabini Juan, the President of Philippine Life Insurance Association Inc (PLIA) on change transformation initiatives; Carl Rajendram, the CEO of Insurance Services Malaysia who talked about how insurers can adopt a more industry intelligent approach to managing fraud; and Martin Bridger, the Managing Director for Liberty Insurance who explored the non-life bancassurance scene and suggested solutions on how the current low penetration ratios can be tackled. Analysts from IDC Financial Insights and guest moderators also chaired four panel discussions at the congress, allowing delegates to raise questions for the panelists.

The event ended with an excellent and engaging session by our ardent supporter and good friend, Tsukasa Makino from the IT & Corporate Planning Department of Tokio Marine & Nichido Fire Insurance in Japan. He, together with a colleague, shared with the audience on how Tokio Marine is collaborating with NTT DoCoM to cultivate a "blue-ocean" market using mobile technologies to sell insurance anytime, anywhere, at the customers' convenience.

I personally enjoyed and learnt a great deal from all these presentations, and several of the pointers continue to resonate in my mind after the sessions. We also had coverage from print and TV media, including airtime on the business news on channelnewsasia for some of the speakers and myself. And as with all IDC Financial Insights' events, feedback from the delegates were overwhelmingly positive, as evident from several very encouraging post-event feedback mails and comments I have been receiving.

I want to thank the executives who took time off their hectic schedules to be with us at AIC 2010, congratulate the lucky draw winners once again, and let you all know that we will be dropping a note shortly with the login information to access presentations slides, photos from the event, and sending across your participation certificate. Thank you once again for your involvement and I look forward to welcoming you back to AIC 2011 in August next year! For those of you who could not be at AIC 2010, have a peek at http://www.idc.com.sg/insurecongress/2010/.   

Business Analytics - Establishing Rapid Inroads into Asia

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Business analytics (BA) is typically implemented to gain insights into and reveal patterns about consumers' behavior. It utilizes statistical technologies such as data mining, clustering and regression modeling to discover relationships in data that can determine the probable outcome of future events and allow for users to take preemptive actions if necessary. Often, such analytics are able to make predictions that are otherwise not apparent or too complex to be identified using core analytics software.

What does the Future Hold for the Insurance Industry?

Tags: insurance, it priorities, asia/pacific

While the industry’s resilience was undoubtedly tested during the economic fallout, insurers have nevertheless weathered the economic malaise with immense vigilance and fervor. Although today's global economic climate may still be fraught with unpredictability, profound challenges and changing regulatory landscapes, new business opportunities abound in both matured and emerging insurance markets.

Now is the opportune time for insurers to revolutionize their business strategies and architectures in an effort to steer themselves back to a growth trajectory. Insurers that are staying one step ahead of the competition are those that are able to create a more dynamic business framework via the assistance of technology, take on operational improvement initiatives, explore alternative distribution channels while staying customer-centric, and place more rigor on compliance and risk mitigation techniques, amongst others.

This year, as the world emerges from the global financial upheaval, IDC Financial Insights is taking the opportunity to reconvene the Asian Insurance Congress 2010, a knowledge-centric and networking conference for insurers across this region. This Congress will be the platform for industry executives to engage with prominent thought leaders as they share their views and experiences in building up successful operations in the rapidly growing and diverse insurance markets in the Asia/Pacific region.

Join me at this Congress in Singapore on 26th August to hear industry thought-leaders share their views on:

Hope and Optimism for 2010 and Beyond
- Regulatory Measures: Steering Insurers onto More Stable Ground
- Industry Outlook: A Sneak Peek of Future Opportunities
- Ready for the Upturn: Crafting the Winning Formula for Insurers
- Rethinking Your Business Operating Model
- Embracing a Tech-Savvy Culture: Panacea to Business Sustainability and Efficiency
- Increasingly on the Radar: Corporate Governance and Risk Mitigation
- Beyond Fraud Management 101: Elevating Fraud Detection and Prevention to New Levels

A Corporate Blueprint for Effective Business and Technology Processes
- Core Systems Enhancements: Out with the Old, In with the New?
- Change Transformation Initiatives: Adopting Process Reengineering to Optimize Business Performance
- Streamlining Data Processes: Transforming Noise into Valuable Information
- Adoption of Alternative Technology Delivery Models: Has this Gone Mainstream, or are we still at the Bleeding-Edge of Adoption?
- Alternative Technology Consumption Models: A Case Study

Strategic Approach Toward Fostering Market Sustainability
- Customer Centricity: Your New Age Marketing Tool
- Business Analytics: Unlocking the Benefits from Customer Segmentation
- Ensuring an Effective Agency Channel Management
- Alternative Distribution Channels: Moving to Higher Gear
- Core Fundamentals in Managing Bancassurance Relationships

Growth Opportunities from Alternative Lines
- Micro-insurance: Beyond Social Protection to Bottomline Benefits
- Product Innovation: Positioning your Insurer to Capture Opportunities in Health Insurance

This is definitely an event not to be missed by insurance practitioners and service providers. Attendance is complimentary for professionals from insurance organizations. Do visit http://www.idc.com.sg/insurecongress/2010/ for more information and I look forward to seeing you there!

IDC Financial Insights' AFS Congress returns with a stellar line up of speakers from the FSI industry

Tags: financial services, afs congress

On February 25-26, as many as 500 financial industry practitioners across the region are expected to converge in Singapore for the 6th Asian Financial Services (AFS) Congress.  This year's  Congress, which takes on the theme "Prescriptions for the Upturn - What Next?", is based around lessons learned from the recent financial crisis and how banks should set themselves up for the return of less turbulent times.

Hot topics that will be featured in the Congress include: where value can be build in the period of uncertainty; how Asia's institutions should create and rebuild their franchise; what technology investments have been pushed to the top of the agenda; and, where the opportunities for business transformation and operational innovation lie.

Here are a selection of presentations lined-up for the AFS Congress:

Weathering the Perfect Storm: Sustaining Growth During Market Turmoil
by Ray Ferguson, Regional CEO, Singapore and SEA, Standard Chartered Bank
The financial tsunami has resulted in the decline of revenue or even the failure of some institutions worldwide. While some may have failed, others are showing signs of turnaround. How do you sustain growth during the crisis and more importantly, gear your processes and resources to capitalize on the recovery? Standard Chartered Bank will share the lessons learnt from the financial crisis and how they managed to perform well during the turbulent period.

Tomorrow's Retail Bank: A Path of Transformation
by Michael Lor, Group CEO, EON Bank Group
Amid the financial crisis and dip in global consumer spending, Asia remains profitable and offers an avenue for growth. How can financial institutions leverage on the opportunities presented during this crisis? EON Bank will be sharing their journey of transformation and insights on the potential pitfalls.

The Top 10 Strategic Initiatives for Asia/Pacific Banks in 2010 - Investing for the Comeback
by IDC Financial Insights' regional team of analysts
This session highlights the business and technology issues that will be relevant to the recovery of Asia/Pacific's financial institutions, and how these priorities bear on the plans of technology providers that serve the banking industry.

At the break-out sessions, hear from other industry thought-leaders as they share their views on:

This is definitely an event not to be missed for executives in the  financial services industry.

For a full description of the agenda and speakers, you can visit AFS Congress 2010 or register here

I look forward to see you there!